Privacy Policy

1. Who We Are

Padel Holidays Direct Ltd is a UK-registered company based in Manchester. We organise padel coaching camps and holiday experiences at destinations worldwide. Our registered office is Bartle House, 7/9 Oxford Ct, Manchester M2 3WQ, United Kingdom.

2. What Data We Collect

We collect only the information we need to provide our services:

• Contact details — name, email address, phone number
• Booking information — destination preference, travel dates, group size, skill level
• Payment data — processed securely by our payment providers; we do not store card numbers
• Website usage — pages visited, time on site, referral source (via cookies)
• Communications — emails, enquiry forms, and customer service interactions

3. How We Use Your Data

Your data is used solely to:

• Process and manage your padel holiday booking
• Communicate trip details, reminders, and updates
• Provide customer support before, during, and after your trip
• Send newsletters and promotional offers (only with your consent)
• Improve our website and holiday packages through analytics

4. Cookies

We use cookies to understand how visitors use our site and to improve the experience. These include essential cookies for site functionality, analytics cookies to measure performance, and marketing cookies to show relevant content. You can manage your preferences at any time. See our Cookie Policy for full details.

5. Data Sharing

We never sell your data. We only share information with trusted partners necessary to deliver your trip — such as hotels, coaching facilities, and payment processors. All partners are bound by strict confidentiality and data protection agreements.

6. How Long We Keep Data

We retain booking records for seven years to comply with UK tax and accounting laws. Marketing preferences and enquiry data are kept until you request deletion or unsubscribe. You can request full erasure at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for marketing communications
• Object to certain types of data processing
• Request a copy of your data in a portable format

8. Security

We take data security seriously. Our website uses SSL encryption, and all payment processing is handled by PCI-compliant providers. Access to customer data is restricted to authorised staff only.

9. Contact Us

For any privacy-related questions, data requests, or complaints, please email us at privacy@padelholidaysdirect.co.uk or write to our Manchester office. We respond to all requests within 30 days.